Frequently Asked Questions

Below you’ll find answers to some of the most common questions about shopping with Zalantino. These FAQs are designed to provide clear information about our products, ordering process, and policies. If you need further assistance, our customer support team is always available to help.

What does Zalantino sell?

Zalantino offers modern clothing sets and footwear for men and women. Our collections focus on versatile, everyday styles designed with attention to comfort and clean design. Detailed product descriptions, sizing information, and material specifications are available on each product page.

Where does Zalantino ship?

We currently ship to customers within the United Kingdom. All orders placed on our website are delivered to UK addresses. We do not offer international shipping at this time. Any updates regarding shipping destinations will be announced on our website.

Is shipping free?

Yes, we offer free standard shipping on all orders within the United Kingdom. There is no minimum purchase required. Shipping costs are clearly displayed at checkout and no additional delivery charges will be added after purchase.

How long does delivery take?

Orders are typically processed within 1–3 business days. After dispatch, delivery within the United Kingdom generally takes 5–10 business days.

Delivery times are estimates and may vary depending on courier services, location, or peak periods. Tracking information will be provided once your order has been shipped.

How can I track my order?

Once your order has been dispatched, you will receive an email containing tracking details. This allows you to monitor your shipment at any time. Please allow some time for tracking updates to appear. If you experience any issues, you may contact our support team.

What payment methods do you accept?

We accept secure payment methods including American Express, Apple Pay, Google Pay, Mastercard, Maestro, Shop Pay, UnionPay. All payments are processed through trusted payment providers. Zalantino does not store full payment card details.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or dispatched, changes may no longer be possible. We recommend reaching out promptly so we can assist where possible.

What is your return policy?

You may request a return within 30 days of receiving your order. Items must be unworn, unused, and returned in their original condition with tags attached.

Refunds are processed after the returned item has been received and inspected. Full details can be found in our Returns & Refunds Policy.

Your statutory rights under UK consumer law remain unaffected.

What if I receive a faulty or incorrect item?

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible. Include your order number and clear photos of the issue so we can review the matter and provide assistance.

Do you offer exchanges?

We do not currently offer direct exchanges. If you require a different size or colour, please return the original item and place a new order. This ensures accurate order processing.

How do I choose the right size?

Each product page includes a size guide to help you select the correct fit. We recommend reviewing the sizing information carefully before placing your order. If you are unsure, our support team is available to provide guidance.