Shipping policy

At Zalantino, operated by Givenzo, we aim to provide a clear and straightforward delivery experience for customers in the United Kingdom.

Shipping Destination

We currently ship within the United Kingdom only. All products available on our website are eligible for delivery to UK addresses.

Free Shipping

We offer free standard shipping on all orders within the United Kingdom.

There is no minimum purchase required. All prices are displayed in GBP (£), and no additional shipping fees will be added at checkout for UK delivery.

Order Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email containing tracking details.

Please note that processing time is separate from delivery time.

Delivery Timeframes

Estimated delivery times within the United Kingdom:

Standard Delivery (Free): 5–10 business days

Delivery times are estimates and may vary depending on location, courier services, or peak periods.

Order Tracking

After your order has been shipped, you will receive a tracking number via email. This allows you to monitor your delivery progress.

If tracking updates are not immediately visible, please allow time for the courier’s system to update.

Delays and Unforeseen Circumstances

While we aim to dispatch and deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, such as courier disruptions, weather conditions, or high order volumes. We appreciate your understanding in such cases.

Incorrect or Incomplete Address

Please ensure that your shipping details are accurate and complete at checkout. Zalantino cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

If an order is returned due to address issues, additional shipping arrangements or delivery time may apply.

Missing or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible. Our support team will liaise with the courier to investigate and assist where appropriate.