Refund policy

At Zalantino, operated by Givenzo, we aim to provide a clear and transparent returns process so you can shop with confidence.

This policy applies to all orders delivered within the United Kingdom.

Returns Eligibility

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, items must:

Be unworn and unused
Be in their original condition
Have all original tags attached
Be returned in the original packaging
Be free from damage, stains, odours, or signs of wear

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Items that show signs of use, washing, or alteration cannot be returned. Any item returned in a condition that cannot be resold may be refused and returned to the customer.

How to Request a Return

To initiate a return, please contact us within 30 days of receiving your order.

Email: info@zalantino.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Our team will provide return instructions and further guidance.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as Zalantino cannot be held responsible for items lost during return transit.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

The refund will be issued to the original payment method
Refunds are processed within 10 days of receiving the returned item
Original shipping costs are non-refundable unless the return is due to a fault or error on our part

Please note that banks and payment providers may require additional time to process the refund.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible after delivery.

Include clear photos and your order number so we can review the issue promptly. Where appropriate, we will arrange a replacement or refund and cover return shipping costs.

Your statutory rights under UK consumer law remain unaffected.